SERVICES

GET MORE IMPACT FROM CUSTOMER INSIGHTS

When do we need career researchers and when can my team have the conversations themselves?

How can I make sure my team is trained to get the most out of customer conversations?

What operations do we need to support conversations with customers, and how can I put that support into place?

How can I be confident we’re prioritizing the studies that’ll have the most impact?

GET CLEAR AND CREATE A PLAN

WHAT YOU’LL GET

Clarity on how to achieve optimal impact from customer insights, and a roadmap for getting there

FOR DECISION MAKERS

Director and VP level in Design, Product, Engineering

GET UNSTUCK WITH 1:1 CONSULTATIONS

When you need a research expert to support you as you lead teams

FOR LEADERS

When you’re a career UX researcher looking to have greater impact in your current role or position yourself for your next role

FOR TEAMS OR IC RESEACHERS

Uplevel your team’s ability to collect and action on customer interviews

FOR IC DESIGNERS & PRODUCT MANAGERS

Know when research is needed - and when it isn’t

Develop confidence that you’re doing the most impactful research

FOR EXPERIENCED IC RESEARCHERS, DESIGNERS, PMs, and LEADERS

What people are saying

Carol is my first phone call when I need advice on research. The insights delivered by her team drove incremental growth in both monetization and engagement. She was beloved by her team. I can unequivocally recommend her for research leadership and consulting roles.

Jeff Mahacek, VP of Product Design and User Research at Redfin
Carol is one of the most impactful leaders I have worked with in my career. I highly recommend Carol’s coaching, and am so grateful I had the opportunity to work with her.

Alex Larger, Lead UX Researcher at NerdWallet
Carol is an extraordinary research leader! At NerdWallet, she built out a fantastic research org that consistently delivered impactful insights from both qual and quant studies.

Todd Callow, VP & GM of Money at US News
Over and over, Carol challenged me to come up with more potential solutions and actually find the best one. I appreciated Carol's wisdom and learned a great deal from her!

Natasha Militsa, CX and VOC strategist
At Edmunds, Carol built our research competency from the ground up. She transformed our organization, while informing product innovations that increased quality lead conversions by 40%.

Michelle Shotts, VP Customer Success at Altruist
Under Carol's leadership, my career flourished: I grew from a mid-level researcher to a research manager. Carol's coaching helped deepen my impact as a strategic partner while remaining authentic and true to myself.

Kimra McPherson, UX Researcher at Airtable