SERVICES

GET MORE IMPACT FROM CUSTOMER INSIGHTS

You might be wondering:

When do we need career researchers and when can my team have the conversations themselves?

How can I make sure my team is trained to get the most out of customer conversations?

What operations do we need to support conversations with customers, and how can I put that support into place?

How can I be confident we’re prioritizing the studies that’ll have the most impact?

I can help you address these issues and more

GET CLARITY ON HOW TO MAXIMIZE INSIGHTS

See Maximum Impact from Customer Conversations

WHAT YOU’LL GET

Clarity on how to achieve optimal impact from customer insights, and a roadmap for getting there

FOR DECISION MAKERS

Director and VP level in Design, Product, Engineering

WORKSHOP

4 hours

GET UNSTUCK WITH 1:1 CONSULTATIONS

Advising

When you need a research expert to support you as you lead teams collecting customer insights

FOR LEADERS

LEARN MORE >

Coaching

When you’re a career UX researcher looking to have greater impact in your current role or position yourself for your next role

FOR TEAMS OR IC RESEACHERS

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LEVEL UP YOUR TEAM

Interviewing and usability testing for designers and PMs

Uplevel your team’s ability to collect and action on customer insights

FOR IC DESIGNERS & PRODUCT MANAGERS

DURATION: 9 hours workshops + 1:1 coaching

LEARN MORE >

Prioritizing research for impact

Develop confidence that you’re doing the most impactful research

FOR EXPERIENCED IC RESEARCHERS, DESIGNERS, PMs, and LEADERS

DURATION: 4 hours

LEARN MORE >

When to DIY vs. hire a pro researcher

Have confidence you’re putting the right staff on the right kinds of research

FOR PRODUCT & DESIGN LEADERS

DURATION: 4 hours

COMING SOON!

REACH NEW HEIGHTS WITH OPS

Find the right customers

Get clear on how to capture a set of customers you can call on for research

FOR ANYONE RESPONSIBLE FOR OPERATIONS

DURATION: 4 hours

COMING SOON!

Establish core processes to maximize efficiency

Set up basic operations through templates and repeatable frameworks

FOR ANYONE RESPONSIBLE FOR OPERATIONS

DURATION: 4 hours

COMING SOON!

Not seeing what you need? We can tailor something for you!

What people are saying

  • Carol is my first phone call when I need advice on research. The insights delivered by her team drove incremental growth in both monetization and engagement. She was beloved by her team. I can unequivocally recommend her for research leadership and consulting roles.

    Jeff Mahacek, VP of Product Design and User Research at Redfin

  • Carol is one of the most impactful leaders I have worked with in my career. I highly recommend Carol’s coaching, and am so grateful I had the opportunity to work with her.

    Alex Larger, Lead UX Researcher at NerdWallet

  • Carol is an extraordinary research leader! At NerdWallet, she built out a fantastic research org that consistently delivered impactful insights from both qual and quant studies.

    Todd Callow, VP & GM of Money at US News

  • Over and over, Carol challenged me to come up with more potential solutions and actually find the best one. I appreciated Carol's wisdom and learned a great deal from her!

    Natasha Militsa, CX and VOC strategist

  • At Edmunds, Carol built our research competency from the ground up. She transformed our organization, while informing product innovations that increased quality lead conversions by 40%.

    Michelle Shotts, VP Customer Success at Altruist

  • Under Carol's leadership, my career flourished: I grew from a mid-level researcher to a research manager. Carol's coaching helped deepen my impact as a strategic partner while remaining authentic and true to myself.

    Kimra McPherson, UX Researcher at Airtable

I’ve started or led teams at

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